Faxing
Receiving Inbound Faxes
Faxes can be received and viewed in multiple places, but the main repository for inbound (and outbound) faxes is on the History page. Fax history will show a complete record of every single fax received (and sent) from your account for up to 12 ...
How to Change your User's Email Address
This article will show you how to change the email address of your user in the system. First, click the user menu, then Manage My Profile: Next, click Change next to your email address: Enter the new email address, and click Change: NOTE: If your ...
How to Delete a Fax
Deleting a fax from your history is quick and easy. First, navigate to the History page in the Fax menu: To delete one fax from your history, select the 3 dots next to the fax, then click Delete: To delete multiple fax at once, first select all the ...
How to Schedule a Fax
Users can schedule a fax to send at a future time directly through the web portal utilizing the Send Later feature. Simply compose a fax like you normally would entering the receiving fax number, using a cover page if you choose, and adding your ...
Sending an International Fax
International outbound faxing is available to certain countries for an additional per page cost to any standard subscription plan. Please find supported countries and rates per page below: International faxing is disabled by default on all standard ...
Setting Caller ID
This article will show you how to set your caller ID. Since faxes from our system are sent from users rather than numbers, the caller ID is the number that displays on the receiving end when you send an outbound fax. This has to be a number on your ...
Email Notification Settings
BlueCloud gives the ability to customize how you receive email notifications for inbound and outbound faxes. These can be set on the account and user levels. Any account level email notification settings will override user level settings. NOTE: If ...
Adjusting History Filters
We offer a variety of filter settings to make it easy to find the faxes you are looking for. Here are step by step instructions on how to adjust the date range and other filters. The date range field is used to filter your history for longer than 7 ...
How to Create a Contact (Address Book)
First, navigate to the Contacts page from the Toolbox menu: To create a single contact, click Create and fill out the fields: You will have options at the bottom of the contact record allowing you to keep the contact private to your user or available ...
How to Use File Converter
The File Converter is a feature that allows users to upload a variety of different file types and have them converted and downloaded as a single PDF or TIFF. First, navigate to the Fax menu, then click Send: Then, click in the file converter box to ...
How Long Does a Fax Take to Send?
Standard documents (black text on white background) generally take 40-60 seconds per page. Documents that have color gradients, busy graphics, or photographic images can take much longer. Keep in mind that we do have a retry schedule on the backend, ...
SPAM Faxes and Blocking Numbers
Number Blocking You are able to block inbound numbers by selecting the Numbers tab on the left. From here you will select Blocked Numbers. From this menu you can manage or add a new number to your block list. To add a new number you would select the ...
Checking the Status of your Fax
First, navigate to the History page in the Fax menu: The far left column of each fax will show the status of that fax: A green check mark means the fax was successful. A red "X" means the fax failed. A spinning yellow arrow means processing. A watch ...
How to Send a Fax from Email
One of the main features of Fax is the ability to send and receive faxes right from your email. Below you will find instructions on how to do this. Note: This feature will only work from an email address associated with an active account in our ...
How to Change or Reset Your Password
Follow these steps to change or reset your password: First, click the initials menu on the top navigation bar, then click Manage My Profile: Click the Security tab, type in your current password, then your new password, and click Change: Resetting ...
Viewing Fax History
First, click History in the Fax menu: You can choose between viewing All, Inbound, or Outbound fax history by navigating through the tabs. Using the search field will narrow results based on your query. Clicking More Filters allows you to further ...
How to Download/Print a Fax
A fax in your Fax History can be printed or downloaded at any time, as well as split downloaded. First, click History in the Fax menu. Then, click the 3 dots on the row of the fax you want to download or print: To print, click the View/Print option ...
How To Send a Fax
Start by typing the 10-digit fax number into the Fax Number field, OR select a contact: NOTE: If sending an international fax, click the flag to select the proper country first. Next, select the cover page if you would like to use a different one ...
Accepted File Formats
Here is our list of accepted file formats for faxing: Adobe Acrobat Documents (PDF) Microsoft Office Files (DOC, DOCX, XLS, XLXS, PPT, PPTX) Open Office Files (ODP, ODS, ODT) Google Files (GDOC, GSLIDES, GSPREADSHEET) Text Files (TXT, RTF) Printer ...
How to Cancel Your Account
Should you ever wish to cancel your account we make the process very simple for you. We give owners full control and the ability to self cancel their account directly from within the application any time they wish. First, click the Account Details ...
How to submit a Caller ID request
Caller ID Page Admins and owners have access to a Caller ID page where an external number request can be submitted to use for a Caller ID. Existing requests placed by your account can be viewed here too. How to submit a request for your account To ...
Tags for Fax
This article will show you how to add and delete tags, and tag faxes. First, click the Toolbox menu, then click Tags: A tag can be added by clicking the + at the end of all the tags: A tag can be deleted by clicking the X next to that tag: Signature ...