Receiving Inbound Faxes
Faxes can be received and viewed in multiple places, but the main repository for inbound (and outbound) faxes is on the History page.
Fax history will show a complete record of every single fax received (and sent) from your account for up to 12 months.
Fax history is accessible by clicking History in the Fax menu:
Clicking More Filters gives access to further filtering tools:
Inbound faxes can also be delivered directly to a user's email address.
First, navigate to My Fax Settings in the Fax menu, then locate the Email Notifications section:
Lastly are the advanced inbound routing features. Faxes can be routed via a webhook to an http endpoint or via an FTP/SFTP destination to a system file.
To enable FTP/SFTP, navigate to Account Fax Settings in the Fax menu, and click the FTP tab:
To set up webhooks, navigate to Webhooks in the Toolbox menu, then click Add New Webhook:
These advanced inbound routing features can be set globally at the account level (shown above) or individually by number in the number settings. If it fails to send the first time, there will be seven more attempts made prior to a failure. This schedule is as follows: 5s, 25s, 2m, 10m, 52m, 4h, 22h.
If you have any other questions, please reach out to support@bluecloudusa.com.
Related Articles
Email Notification Settings
BlueCloud gives the ability to customize how you receive email notifications for inbound and outbound faxes. These can be set on the account and user levels. Any account level email notification settings will override user level settings. NOTE: If ...Viewing Fax History
First, click History in the Fax menu: You can choose between viewing All, Inbound, or Outbound fax history by navigating through the tabs. Using the search field will narrow results based on your query. Clicking More Filters allows you to further ...Checking the Status of your Fax
First, navigate to the History page in the Fax menu: The far left column of each fax will show the status of that fax: A green check mark means the fax was successful. A red "X" means the fax failed. A spinning yellow arrow means processing. A watch ...How to Send a Fax from Email
One of the main features of Fax is the ability to send and receive faxes right from your email. Below you will find instructions on how to do this. Note: This feature will only work from an email address associated with an active account in our ...Tags for Fax
This article will show you how to add and delete tags, and tag faxes. First, click the Toolbox menu, then click Tags: A tag can be added by clicking the + at the end of all the tags: A tag can be deleted by clicking the X next to that tag: Signature ...