How to Manage Fax Email Notification Settings | BlueCloud Faxing Guide

Email Notification Settings

BlueCloud gives the ability to customize how you receive email notifications for inbound and outbound faxes.

These can be set on the account and user levels. Any account level email notification settings will override user level settings. 

NOTE: If you disable notifications on the account level, users will not be able to enable them on the user level. Any admin or owner on the account can adjust the account level email notification settings. 
 

Account Level

First, navigate to Account Fax Settings, then click the Notifications tab:



To include fax attachments in email notifications, enable the first toggle. Make all your selections, and add an email address to receive porting notifications:

You can set email notifications for inbound and outbound fax status from All to None, Success, and Failure. Choose if you would like to include a copy of the fax in the notification.


 

Customize your notification email subjects by adding preloaded tokens in addition to free text:

 

Changing Notifications for Subaccount or Department 

First, search the subaccount or department then click the kebab menu, and select Fax Settings:


You'll then be managing settings for the subaccount or department. Next, follow the steps above on the account level.

 

User Level

First, navigate to My Fax Settings, then scroll to find Email Notifications:

You can set email notifications for inbound and outbound fax status from All to None, Success, and Failure. Choose if you would like to include a copy of the fax in the notification.


 

Enable or disable confirmations for Email to Fax:

 

You will only receive notifications for faxes based on those settings. 

 

 NOTE: To receive inbound fax notifications a user will need to be assigned to the fax number. 

 

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