End User Guides
Office Manager Resetting Users Passwords
Manager Password Reset Managers can send a password reset via logging into the portal and navigating to the users tab. Once on the users tab, managers will select the user they are looking to reset a password for by clicking on the users name. Be ...
Quick Tutorial: How To Listen In on an Active Call
*Please keep in mind that you require the scope of Office Manager to view active calls in the portal. As an Office Manager, the home page should look like below and see the current active calls. On the right side, it shows the statistics of calls. ...
Call Forwarding
Call Forwarding Forwarding Users (Admin) Managers will begin the forwarding process by first logging into the portal and selecting the manage organization option, and then clicking on the users tab From there, the admin will then select the user that ...
BlueCloud User Guide
BluCloud User Portal Guide.pdf 500 KB Download
How to Plug in your Phone
Here is a graphic that shows you how to correctly plug in your phone. You can download the PDF below! Howtopluginyourphone.pdf 700 KB Download
v41: Using Text To Speech (TTS) to create greetings
This article describes the feature that transforms text typed into the Manager Portal into audible speech for callers to hear. Text-to-Speech eliminates the need for you to record audio messages for auto attendants, voicemail greetings, intro ...
v41: Using WebMeetings Video Conferencing for video calls and meetings
Using WebMeetings Video is accessible directly by URL(Get from support) or via portal under Apps in the top right once you are logged in.. Accessing video directly will prompt you to log in with your portal login name and password: After logging in ...
Quick Reference User Guide
Intercom: Dial 08+ext. (Example: To intercom extension 100, dial 08100) ** SNOM is *08 vs 08 ** Voicemail: To check voicemail on your own phone, press the Messages button on your phone or dial 5001 To check voicemail for any extension from any phone, ...
Forwarding To mobile number Via BlueCloud Portal
1. Enter the answering rules tab 2. Select the edit button on the line labeled default 3. Check the always box, enter your cell or outside number of choice, then save
User Password Reset
Users Password Reset Once at the portal login, users can select the forgot password option to retrieve their password via email by entering their login name If they do not know they login name, they are able to select the forgot login name to enter ...
What Is Hosted PBX?
A hosted PBX (private branch exchange) is a phone system that is hosted and managed by a third-party service provider. It allows businesses to make and receive phone calls using internet-based technology, rather than traditional phone lines. With a ...