How Office Managers Reset User Passwords | BlueCloud End User Guide

Office Manager Resetting Users Passwords



Manager Password Reset

Managers can send a password reset via logging into the portal and navigating to the users tab.


 Once on the users tab, managers will select the user they are looking to reset a password for by clicking on the users name. Be sure to scroll down to the bottom of the users tab to verify the email address that the reset email will be sent to.

 

Be sure to click the save button after updating the user‘s email. After the email has been confirmed to be correct, navigate to the Advanced tab at the top of the screen.

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Once in the advanced tab, navigate to the option for either sending a welcome email to setup a password for the first time, or the force password to reset their password, just be sure to select the option to send a recovery email so that they will receive a link.


 

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