Call Forwarding
Call Forwarding
Forwarding Users (Admin)
Managers will begin the forwarding process by first logging into the portal and selecting the manage organization option, and then clicking on the users tab
From there, the admin will then select the user that they are looking to forward calls to, this can be done by scrolling through the user list, or using the search tab.
Click on the user’s name you are looking to edit. Once on the user’s page, you will click on the answering rules tab at the top of the screen, and bring up the below page.
Admins then have various options of whether to just set up a forward on the default time frame, or add an additional rule to tie in with a previously created time frame. Click on the pencil button to edit a rule.
When editing a rule, admins have various choices for how to enable call forwarding. To finalize changes, click save.
Call Forwarding Users
Users will be able to alter answering rules the same way as admins, Once logged in see the below choices and select Answering Rules.
Users will then have the same choices as previously shown for admins to forward calls to their personal extension.
Related Articles
GoVoIP User Guides for iPhone and Android
GoVoip is a softphone with Portal capabilities including visual voicemail, call history, contacts, greetings, and answering rules. Key Features: SIP softphone Contact Management Visual Voicemail Answering Rules Management Call History Presence ...Email Notification Settings
BlueCloud gives the ability to customize how you receive email notifications for inbound and outbound faxes. These can be set on the account and user levels. Any account level email notification settings will override user level settings. NOTE: If ...SMS/Chat User Guide
Below is the User Guide for our new SMS/Chat feature. SMS and Chat User Guide.pdf 1000 KB DownloadQuick Tutorial: How to Listen to Call Recordings
Call recording by default has 30 day storage. For storage beyond that, you must have your own AWS buckets which can be integrated for a one time setup fee. In this quick tutorial, we're going to be learning how to listen and download call recordings ...How to Change your User's Email Address
This article will show you how to change the email address of your user in the system. First, click the user menu, then Manage My Profile: Next, click Change next to your email address: Enter the new email address, and click Change: NOTE: If your ...