BlueCloud | Caller ID | Knowledge Base

Caller ID
Changing Caller ID
If you'd like to change the way your company's outbound caller ID is displayed to customers, please open a support ticket, letting us know that you have a "CNAM Change Request" and how you'd like it to read. Caller IDs (CNAMS) are limited to 15 ...
Caller ID on Cell Phones
What we know as a “Caller ID”, is referred to as a “CNAM” by phone providers. These are set when new numbers are incorporated into phone provider networks. These names however, when it comes to businesses, do not display on cell phones. When one ...

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Bria Desktop Training Video
Check out our Bria Desktop Training Video https://youtu.be/Ba6ACCX3ROA
Google Voice Unlock
Port your Google Voice number out to another provider To port your number out of Google Voice, unlock the number. Then, let your service provider know you want to port a number to their service. They do the rest. Unlocking your Google Voice number ...
How to login to your BlueCloud Accounts
If you want to login to your BlueCloud VoIP account, Texting account or Virtual Faxing account, please visit our website here. You can find all the logins at the top of the site. Simply click the "VoIP Login", "Text Login" or "Fax Login" button to be ...
Bria 5 Download Instructions
To download the Bria 5 SoftPhone App software from CounterPath, please click on either the Mac or Windows link below, depending on your operating system. Mac: http://www.counterpath.com/Bria5forMac Windows: http://www.counterpath.com/Bria5forWindows ...
How to Check Your Voicemail on the Bria Enterprise Desktop App
Check your voicemail by following the directions below: Press the voicemail button (upside down binoculars) or dial *1 on the Bria Softphone. Listen to the options presented to you and press 1 to hear the voicemail. Follow the prompts to delete or ...

Caller ID