Cell Phones as Part of Hunt Groups
IMPORTANT NOTE: Incoming calls routed to your cell phone as part of a Hunt Group will be clearly distinguishable from other calls as they will all appear as 13 digits in length, ending in three digits that were assigned randomly to you as an "Append to Caller ID". When your cell phone is ringing with one of these calls, it is important to know that if you "reject" the call on your cell phone, it will stop the hunt chain at that point and callers will be sent to your cell phone's voicemail, not your company's voice mailbox for that hunt group.
With iPhones, turning down the volume as a call comes in will reject the call, but one tap on the power button will silence the ringing and allow the call to continue through to the company voice mailbox, on which you will be emailed. If you have a different type of cell phone, please consult its manual to learn how to silence a call while letting it ring through.
How to Forward Calls with the Bria Enterprise Mobile App
The forward function allows you to push your calls to another device or phone number. You will have a choice to enter another extension or external number. This means that your phone will no longer ring and the target device will ring until your turn ...
Caller ID on Cell Phones
What we know as a “Caller ID”, is referred to as a “CNAM” by phone providers. These are set when new numbers are incorporated into phone provider networks. These names however, when it comes to businesses, do not display on cell phones. When one ...
Forward an Extension
Please follow the instructions below for forwarding your calls: The forward function allows you to push your calls to another device or phone number. You will have a choice to enter another extension or external number. This means that your phone ...
Bria Mobile Soft Phone App
To Download the paid Mobile Soft Phone App Bria (advanced call features available) : Go to either the google play store or IOS App store and search for the Bria App (it has an arrow pointing up and and arrow pointing down). 1. Once Downloaded, ...
Checking Voicemail | Mailbox
How to Check Your Voicemail | Mailbox Check your voicemail by following the directions below: 1. Press the MESSAGE button or dial *1 2. Listen to the options presented to you and press 1 for voicemail.