Creating and sending multiple auto-replies
When activating a tag as a keyword auto-reply, you can also set up additional auto-replies to be sent out after the first auto-reply is delivered. You can create up to 10 additional auto-replies as needed.
Note: A credit will be deducted from your balance each time a user texts a tag regardless if it is set up as a keyword auto-reply or not. A credit will also be used for each auto-reply sent.
- You will first need to activate a tag as a keyword auto-reply in order to then create additional auto-replies. Click here to view our guide on how to activate a tag as a keyword auto-reply.
- Once you've activated a tag as a keyword auto-reply, hover over the auto-reply and click on the pencil icon (
).
- Click on the auto-reply icon (
).
- You will be presented with a window with the option to create additional auto-replies.
- Click on the plus icon (
) to create a new auto-reply that will go out after the first auto-reply that you originally created is delivered.
- Type the message that will out as your auto-reply after the first auto-reply that you originally created is delivered.
- Select the time that your auto-reply will out after your first auto-reply is delivered. In this example, this additional auto-reply will out 2 minutes after the first auto-reply that we originally created is delivered.
- Click on the plus icon () again if you'd like to create another auto-reply.
- Type the message that will out as your auto-reply after your previously created auto-reply is delivered.
- Select the time that your auto-reply will out after your previously created auto-reply is delivered. In this example, this second additional auto-reply will out one day and 15 minutes after the previously created auto-reply is delivered.
- You can create up to 10 additional auto-replies as needed.
- You can choose the order of how your auto-replies will go out by grabbing them and putting them in your desired order.
- Click on the trash can icon to delete an auto-reply as needed.
- Click "Save" when done.
- To view the additional auto-replies created or to make any changes, click on the auto-reply icon ().
- You're all set!
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