Creating and sending multiple auto-replies

Creating and sending multiple auto-replies

When activating a tag as a keyword auto-reply, you can also set up additional auto-replies to be sent out after the first auto-reply is delivered. You can create up to 10 additional auto-replies as needed.

Note: A credit will be deducted from your balance each time a user texts a tag regardless if it is set up as a keyword auto-reply or not. A credit will also be used for each auto-reply sent.

 

  1. You will first need to activate a tag as a keyword auto-reply in order to then create additional auto-replies. Click here to view our guide on how to activate a tag as a keyword auto-reply.


  2. Once you've activated a tag as a keyword auto-reply, hover over the auto-reply and click on the pencil icon (edit icon).

    Screen_Shot_2020-07-07_at_2.12.57_PM.png


  3. Click on the auto-reply icon (auto-reply).

    Screen_Shot_2020-07-07_at_2.16.40_PM.png


  4. You will be presented with a window with the option to create additional auto-replies.

    Image_2020-07-07_at_2.19.57_PM.png


  5. Click on the plus icon (add) to create a new auto-reply that will go out after the first auto-reply that you originally created is delivered.

    Image_2020-07-07_at_2.21.33_PM.png


  6. Type the message that will out as your auto-reply after the first auto-reply that you originally created is delivered.

    Image_2020-07-07_at_2.24.22_PM.png


  7. Select the time that your auto-reply will out after your first auto-reply is delivered. In this example, this additional auto-reply will out 2 minutes after the first auto-reply that we originally created is delivered.

    Image_2020-07-07_at_2.26.52_PM.png


  8. Click on the plus icon (add) again if you'd like to create another auto-reply. 

    Image_2020-07-07_at_2.33.56_PM.png


  9. Type the message that will out as your auto-reply after your previously created auto-reply is delivered.

    Image_2020-07-07_at_2.37.52_PM.png


  10. Select the time that your auto-reply will out after your previously created auto-reply is delivered. In this example, this second additional auto-reply will out one day and 15 minutes after the previously created auto-reply is delivered.

    Image_2020-07-07_at_2.41.43_PM.png


  11. You can create up to 10 additional auto-replies as needed.


  12. You can choose the order of how your auto-replies will go out by grabbing them and putting them in your desired order.

    ezgif.com-video-to-gif__2_.gif


  13. Click on the trash can icon to delete an auto-reply as needed.

    Image_2020-07-07_at_2.56.19_PM.png


  14. Click "Save" when done.

    Image_2020-07-07_at_2.58.58_PM.png


  15. To view the additional auto-replies created or to make any changes, click on the auto-reply icon (auto-reply).

    Screen_Shot_2020-07-07_at_2.16.40_PM.png


  16. You're all set!
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