How to activate a tag as a keyword for auto-replies in the BlueCloudUSA Business Texting Platform.

Activating a Tag as a Keyword Auto- Reply - BlueCloudUSA Business Texting Desktop

Activate tags as keywords so when customers text tags, they will receive an auto-reply of your choice. 

Each keyword must be ONE word.

Note: A credit will be deducted from your balance each time a user texts a tag as keyword auto-reply.

  1. Go to the Reports tab.

  2. On the left-hand side, select "Tags Management."



  3. Under the Tags Management screen, you will find all the tags created. Hover over your desired tag and click the pencil icon (edit icon) under auto-reply.

    Screen_Shot_2019-02-27_at_3.13.15_PM.png

  4. Add your desired auto-reply - this is what customers will receive when texting the tag. 

    Screen_Shot_2019-02-27_at_3.16.13_PM.png

  5. Click "Save" when you're done. Your auto-reply is now created!
    Image_2019-02-27_at_3.18.52_PM.png

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