Polycom Edge E-Series Phone- Factory Reset Reboot

Polycom Edge E-Series Phone- Factory Reset Reboot

*Note: You should try to reboot the router and phone first before attempting a factory reboot

To Factory Reset your Polycom Edge E-Series Phone, follow the instructions below:

1. Power the phone on. Depending on the Edge E model, the Handsfree and Headset buttons should illuminate.
2. When the lights turn off, press the 1, 5, and 3 keys at the same time. Hold them until a menu pops up asking to enter a password. Enter the password:  please email support@bluecloudusa.com for password
3. Enter the phone MAC address that is found on the back of the phone (ex: 0004f28619dc).

If the MAC address contains letters press the first button on the left at the bottom of the screen to choose the correct mode for entering the letters. The button will change to one of the following when you press it:
 
1 -> Aa when entering numbers
A -> a1 when entering capital letters
a -> 1A when entering lowercase letters

Example: To enter a lowercase "c" you will press the button until it shows a -> 1A.  Then to enter the "c" in your MAC address you will press the 2 button on the key pad three times to get to the "c" (a,b,c).
Image of the above instructions

4. Press Ok after entering the MAC address. The phone will reboot three or four times over the next five to ten minutes. Do not press any keys during this time! Just wait for the phone to go through the whole process.

This will initiate a pretty long reboot sequence.  You will hear a different ring when the phone is back online. 
*Note: You should try to reboot the router and phone first before attempting a factory reboot

Please give us a call at 858.800.2121 if you still cannot hear a dial tone.  

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