How to activate a tag as a keyword for auto-replies in the BlueCloudUSA Business Texting Platform.

Activating a Tag as a Keyword Auto- Reply - BlueCloudUSA Business Texting Desktop

Activate a tag as a keyword so that when customers text that tag, they will receive an auto-reply of your choice and be grouped under it.

Note: A credit will be deducted from your balance each time a user texts a tag regardless if it is set up as a keyword auto-reply or not. 


  1. Go to the Contacts tab.


  2. On the left-hand side, click the gear icon next to the tags header.

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  3. Under the Tags Management screen, you will find all the tags created. Hover over your desired tag and click the pencil icon (edit icon) under auto-reply.

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  4. Add your desired auto-reply - this is what customers will receive when texting the tag. 

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  5. Click "Save" when you're done. Your auto-reply is now created!

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  6. You're all set!