Texting
Texting Video Series 1-3
Texting Series 1: https://youtu.be/uAUllQjjtMM Texting Series 2: https://youtu.be/4e9kjniP7B0 Texting Series 3: https://youtu.be/yXFzw5Lec-o
General Texting Features Video
https://youtu.be/W2izRBxewUk
Allowing desktop text notifications
Allowing desktop notifications Are you not getting desktop notifications for incoming messages? Please be sure to check your browser settings. If you're using Chrome, click on the lock icon to the left side of your current URL. This will bring up a ...
Creating and sending multiple auto-replies
When activating a tag as a keyword auto-reply, you can also set up additional auto-replies to be sent out after the first auto-reply is delivered. You can create up to 10 additional auto-replies as needed. Note: A credit will be deducted from your ...
Upload contacts with multiple tags
You can upload contacts with multiple tags. Start by going to the Contacts tabs, clicking on the plus icon, and selecting "Upload from CSV." On the pop-up window, select "Download CSV Template." In the template, you will now see a column titled ...
What type of texting content isn't allowed?
Disallowed Content BlueCloud's goal is to engage businesses and consumers in a mutually beneficial relationship over text messaging. We believe that this is the backbone to growing the industry in a positive way and doing this correctly will drive ...
Opt-in Recommendations
It is mandatory to get consent from a mobile phone user to send them text alerts. If your mobile phone users have already consented previously through a different platform or option, you can start sending them regular text alerts. If they haven't ...
Using Personalization Tags for SMS Texting
Use personalization to ask your contacts for information such as their name, email, zip code by adding a hashtag to your message. The system will then record the information to their profile. For example, use the #email personalization tag to request ...
Texting Platform Opt Out Unsubscribe
How can texting recipients opt out/unsubscribe from your text messages? In order for text recipients to easily "opt out" of receiving your text messages, please let them know to text the word "stop". You can include a message at the end of a text ...
Composing a new MMS message
Login to the texting platform bluecloudusa.com and go to the Inbox tab. Start a new conversation or select a current conversation and click on the MMS icon: Click on "Choose photo to upload" and select the image file you'd like to send. The uploaded ...
Editing a Contacts Information - BlueCloudUSA Business Texting Mobile App
You can add a contact's information or modify their details directly from our mobile app. Press on your desired conversation with the user that needs their information added or modified: On the next screen, press the dropdown menu button on the ...
Composing a Message - BlueCloudUSA Business Texting Mobile App
Compose messages and communicate with users directly from our mobile app. On the messages screen, press the compose button on the bottom right: On the next screen, next to "To:" add the number that will be receiving your message. You can also click ...
Removing a Conversation - BlueCloud USA Business Texting Mobile App
Remove conversations with users directly from our mobile app. Press on the conversation you'd like to remove: On the next screen, press the dropdown menu button on the top-right: On the dropdown menu, press "Delete Number": Your conversation will ...
Schedule Reminders - BlueCloudUSA Business Texting Mobile App
You can schedule reminders directly from our mobile app to notify users of upcoming appointments, events, etc. Press on your desired conversation with the user that will be receiving a reminder: On the next screen, press the dropdown menu button on ...
Reports: Credit Usage - BlueCloudUSA Business Texting Desktop
ou can view data of text alerts sent in the "Text Alerts" report. Click on the Reports tab. You will be presented with different report options on the left side of the screen. Click on "Credit Usage." You will then be presented with a report of all ...
Downloading the Mobile App- BlueCloudUSA Business Texting Mobile
Our Texting Line app is available for both iOS and Android devices. You can search for "Texting Line" on the iOS App Store or Google Play Store to download the app. You can also download the app by clicking the links below: Click here to download the ...
Syncing Messages - BlueCloudUSA Business Texting Mobile App
Messages are constantly syncing but you can also sync them manually if needed. On the messages screen, click the refresh button at the top: The loading indicator will then show. Your messages will then be synced and any new messages will be shown. ...
Adding a tag to a contact - BlueCloudUSA Business Texting Desktop
Add a tag to a contact to filter through information such as when sending a text blast. Adding a tag to a contact from the Inbox tab: Go to the Inbox tab. Select your desired conversation. On the right-hand side of the screen, you will find details ...
Activating a Tag as a Keyword Auto- Reply - BlueCloudUSA Business Texting Desktop
Activate tags as keywords so when customers text tags, they will receive an auto-reply of your choice. Each keyword must be ONE word. Note: A credit will be deducted from your balance each time a user texts a tag as keyword auto-reply. Go to the ...
Composing a New Message - BlueCloudUSA Business Texting Desktop
Compose a new message to communicate with a user's mobile number. Composing a new message from the Inbox tab: Go to the Inbox tab. At the bottom left corner, click the "Compose New Message" button. A pop-up will appear. Enter the user's phone number ...
Uploading Contacts - BlueCloudUSA Business Texting
You can import multiple contacts into your account using our CSV file template. Go to the Contacts tab. Click on the contact tool button. The contact tool will bring up three options: - Add Contact: Allows you to add a single contact manually. - ...
Editing a Contact's Information - BlueCloudUSA Business Texting Desktop
You can add a contact's information or modify their details on different parts of the desktop dashboard. Editing a contact's information from the Inbox tab: Go to the Inbox tab. On the left-hand side of the screen, select a conversation with the ...
Using Merge Tags - BlueCloudUSA Business Texting
Use merge tags to personalize the messages sent your contacts. For example, if you’d like to address your contacts by their first name, you’d type the tag "%FNAME%" where you’d like their first name to appear. If you do not have the information that ...
Using Templates - BlueCloudUSA Business Texting Desktop
Use templates to save recurring messages or replies that contacts will receive. Creating a template You will find the option to create a template when typing a message, creating an appointment reminder, or sending text alerts. Simply start by ...
Deleting a Contact - BlueCloudUSA Business Texting Desktop
You can delete a contact to remove them from the system. Go to the Contacts tab. Under "Search Contacts," search for the contact you're looking for by name or number. Once you find the contact you're looking for, hover over it with your mouse and ...
Deleting a Conversation - BlueCloudUSA Business Texting Desktop
You can delete a conversation to remove it from the system. Go to the Inbox tab. In the search bar, type the name, number, or message related to the contact you're looking and click "Search." You will be presented with any message based on the ...
Texting Filters - BlueCloudUSA Business Texting Desktop
You can use filters to find specific contacts as well as to send messages to specific contacts. Using filters in the Contacts tab Use filters in the Contacts tab to find specific contacts. Go to the Contacts tab. Under "Filter Contacts," you will ...
Change Password - BlueCloudUSA Business Texting Desktop
You can change your login password for a new desired login password. Please note that by changing your password, the new password will need to be re-entered wherever you are currently logged into the system. Click on the menu icon on the top right ...
Sending Text Alerts - BlueCloudUSA Business Texting Desktop
You can send text alerts to notify all your contacts or specific contacts as a mass text blast. Note: A credit will be deducted from your balance each for each text alert that is sent. Go to the Text Alerts tab Begin composing your message on the ...
Viewing Reports - BlueCloudUSA Business Texting Desktop
You can view reports to check different information such as text alerts sent, scheduled tasks, and tags management. Click on the Reports tab. You will be presented with different report options on the left side of the screen. Click on your desired ...
Scheduling Reminders - BlueCloudUSA Business Texting Desktop
You can schedule reminders to notify users of upcoming appointments, events, etc. Scheduling reminders from the Inbox tab Go to the Inbox tab Click on your desired conversation with a user In the conversation section with the user, click on the ...
Using the Address Shortcut - BlueCloudUSA Business Texting Desktop
The address shortcut can be used to easily insert your business address into a message. The address displayed is the one used in your profile. You will find the address shortcut () at the bottom left corner of the message box when composing any ...
Reports : Text Alerts - BlueCloudUSA Business Texting Desktop
You can view data of text alerts sent in the "Text Alerts" report. Click on the Reports tab. You will be presented with different report options on the left side of the screen. Click on "Text Alerts." You will then be presented with a report of all ...
Reports: Scheduled Tasks - BlueCloudUSA Business Texting Desktop
To view your upcoming scheduled tasks in the "Scheduled Tasks" report. Click on the Reports tab. You will be presented with different report options on the left side of the screen. Click on "Scheduled Tasks." You will then be presented with a ...