This article explains how Webhooks are used within BlueCloud AI Voice Agents. Webhooks allow an agent to send data to, or retrieve data from, external systems during a live interaction.
Webhooks enable BlueCloud AI Agents to interact with external APIs using HTTP requests. This allows agents to provide up-to-date information, submit collected data, or make decisions based on responses from other systems.
Webhooks are typically used when agent behavior depends on real-time or external data rather than static instructions.
To add a Webhook to an AI Agent, log in to the BlueCloud portal, open the agent editor, navigate to the Functions section, click the plus (+) button, and select the Webhooks action.
When configuring a Webhook, you must define when the agent should trigger it and how the request should be sent. Configuration includes the triggering condition, HTTP method, destination URL, optional headers, and parameters or payload.
Below is an example of how Webhook instructions may be defined for common scenarios.
Webhooks allow BlueCloud AI Agents to interact with external systems in real time. When configured correctly, they enable dynamic responses and automated actions based on live data while keeping agent behavior controlled and predictable.