How to Configure Webhooks for AI Voice Agents | BlueCloud AI Voice Agent Guide

How To: Configure and Use Webhooks with BlueCloud AI Voice Agents

Introduction

This article explains how Webhooks are used within BlueCloud AI Voice Agents. Webhooks allow an agent to send data to, or retrieve data from, external systems during a live interaction.

Webhooks

Webhooks enable BlueCloud AI Agents to interact with external APIs using HTTP requests. This allows agents to provide up-to-date information, submit collected data, or make decisions based on responses from other systems.

Webhooks are typically used when agent behavior depends on real-time or external data rather than static instructions.

Adding a Webhook

To add a Webhook to an AI Agent, log in to the BlueCloud portal, open the agent editor, navigate to the Functions section, click the plus (+) button, and select the Webhooks action.

Configuring a Webhook

When configuring a Webhook, you must define when the agent should trigger it and how the request should be sent. Configuration includes the triggering condition, HTTP method, destination URL, optional headers, and parameters or payload.

Example Webhook Configuration

Below is an example of how Webhook instructions may be defined for common scenarios.

 
Condition: When the caller wants to book an appointment with authentication
HTTP Method: POST
Headers:
{
"Authorization": "Bearer [API_KEY]",
"Client-Id": "[Client ID]",
"Content-Type": "application/json"
}
Parameters:
{
"name": "[Caller Name]",
"phone": "[Caller Phone Number]",
"date": "[Preferred Date]",
"time": "[Preferred Time]"
}
 
Condition: When the caller requests product availability
HTTP Method: GET
Parameters: None for GET requests
 
 

Conclusion

Webhooks allow BlueCloud AI Agents to interact with external systems in real time. When configured correctly, they enable dynamic responses and automated actions based on live data while keeping agent behavior controlled and predictable.

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