Call Transfering

Call Transfering


https://youtu.be/RjVy5VWltLg


Options for Transferring Calls: 


Blind Transfer: 


This feature will send the calling party to the target extension without notice. 


1. Press and hold the “TRANSFER” button on the phone. The call is placed on hold and you are returned to dial tone


2.  Enter the extension or external phone number to which you wish to transfer

 

3.  Press “SEND” 

 

Announced Transfer: 


This feature Transfers the call; however, it allows you to announce party to be transferred to the target extension. 


1) Press the “TRANSFER” button on the phone. The call is placed on hold and you are returned dial tone

 

2) Enter the extension, press the correct speed dial key, or dial the external number of the user whom you are transferring the call

 

3) Wait until they answer and then tell them who it is. When they have accepted the call press the “TRANSFER” button again or hang up the call

 

4) If the person you are transferring to does not want to take the call or is not available, you can get the calling party back by pressing “CANCEL”

 

Transfer Directly to Voicemail: 


This feature allows you transfer a call directly to your co-workers voicemail without ringing their extension. This is good for times when you know that they are unavailable or on the phone. 


1) Follow the steps of a blind transfer


2) Enter the Straight Voicemail Extension number assigned to you co-worker.

(Default is *9+extension number i.e. *9101)  


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